Questions and answers
Brewery and taproom events: questions, answered
Bindro sells ticketed beer releases, tastings, tap takeovers and brewery tours for taprooms. Spots are sold against timed slots, every booker attests to being 21 or over and has their date of birth checked on the money path, ID is confirmed at the door and recorded against the scan, and the money reaches the taproom two days after the release ends. It costs 2.5% + $0.99 per paid spot; free releases cost nothing.
Reviewed: 2026-08-09
What taprooms ask
How do I sell tickets to a beer release?
Create the release, split it into timed slots, and put a spot count on each slot. Bindro models a taproom release as timed-slot inventory rather than one big door count, so a 90-spot release becomes three 30-guest pours instead of ninety people arriving at seven o'clock. Guests pick a slot, pay, and get a QR spot that scans at the door. Inventory moves only under a row lock inside the confirming transaction, so two people cannot buy the last spot in the same second.
Do I need to verify age when selling brewery event tickets?
Yes, and the ticket sale is not the age check. Bindro asks the booker to confirm every guest is 21 or over, and refuses the purchase outright if the date of birth they give is under 21 — that bound is evaluated on the money path, not merely attested. Physical ID is then verified on arrival and recorded against the scan, not against the order, because the person who paid is often not the person drinking.
What does brewery event ticketing cost?
2.5% + $0.99 per paid spot. There is no monthly fee, no setup fee and no contract, and a free release costs nothing at all. A $28.00 spot carries $1.69 of fee, so a 90-spot release grossing $2,520.00 pays $152.10 in platform fees. Card processing is charged by the payment provider on top and is not marked up.
When does a taproom get paid after a release?
Two days after the release ends. Brewery events sit in the low risk tier, so no reserve is held back — the full balance releases on T+2. Bindro never pays before delivery, in any vertical: pre-event advances are a validation violation, because paying out on a release that has not happened yet is how a cancelled event becomes a platform loss and a guest with no refund.
Can I sell walk-ins and door spots on the night?
Yes — door sales go through the same checkout as online sales. There is one money path in bindro, so a spot sold at the door lands on the same order, the same inventory pool and the same ledger as one sold three weeks earlier. That is why the door cannot oversell the room while the website says sold out.
Does check-in work when the taproom wi-fi drops?
Yes. Offline check-in is a requirement for brewery events, not an add-on: the door device carries a signed manifest of who is admitted, scans against it with no connection at all, and reconciles when it reconnects. A cellar with no bars of signal is the normal case in a converted railway arch, so it is designed for rather than apologised for.
Can I sell merch, glassware and food alongside a spot?
Yes — as add-ons at checkout and as counter sales on the night. A branded glass or a takeaway four-pack can be attached to the booking so it is picked and paid for before the guest arrives, and merch and food sold at the counter run through the same POS surface. Add-on attach rate is the metric this vertical is scored on, so it is deliberately not buried.
Does bindro handle sales tax on taproom events?
Yes. Sales tax is calculated and held as a liability rather than mixed into the taproom's balance, so what is paid out is proceeds and what is owed is owed. Bindro does not file returns for you and is not a tax adviser — it gives you a defensible number and the report behind it.
Can I sell gift cards for a taproom?
Yes. Gift cards are declared for brewery events and are treated as a liability, not a discount — the money sits against a gift-card liability account until it is redeemed, and redemption is a tender line on the order. That is the difference between a gift card you can reconcile and a coupon code that quietly eats revenue.
Can I comp spots for staff, media and the guest brewery?
Yes, and a comp is not a zero-priced sale. Comped spots consume inventory and scan at the door exactly like paid ones, but write no revenue lines at all, so they are separated from revenue in every report. A tap takeover where the visiting brewer brings six people does not turn into a mystery hole in your average spend.
Can I refund a guest myself?
Yes, from the console, without opening a support ticket. Refunds reverse in a fixed order — the taproom's proceeds first, then tax, then the platform fee — so a refund never leaves the ledger unbalanced and never silently charges you for a sale that was undone.
Who on my team can see what?
Roles decide, and the door sees the least. A door-staff login sees a name and whether the code admits; it does not see what anyone paid, what anyone declared, or anyone else's bookings. Owner, finance, manager, door staff, volunteer and read-only are separate roles, and permission is checked in the handler rather than by hiding the button.
How do I know a release is selling before the day?
Live capacity per slot, plus the release's own numbers afterwards. The metric this vertical is built around is revenue per taproom hour, with sell-out speed, add-on attach rate and repeat guest rate beside it — because a taproom judging a release on raw ticket count cannot tell a good Thursday from a bad Saturday.
Can I export my guest list?
Yes. Guests are exportable and repeat guests are tracked across releases. Two things never leave with the export: allergy and dietary answers are health-class data and are excluded from analytics exports and from AI context absolutely, with no override in any vertical.
Can I offer member and non-member prices?
Partly, and the limit is worth knowing before you plan a mug club night. Member/non-member is one of the four pricing models configured for brewery events, alongside flat, tiered and group rates — but verifying a guest against a membership roster is not enabled for this vertical, so a member price is not automatically checked. Use a promo code restricted to your club list, or tell us and we will look at declaring the capability properly.
Is there a waitlist when the kegs kick?
No. Waitlists are not declared for brewery events, so when a slot sells out it is sold out and the page says so. We would rather say that plainly than ship a feature flag that collects email addresses and never calls anyone back.
What guests ask
Can guests leave and come back during a release?
Yes. Re-entry is on for brewery events, so a guest who steps out for air or a cigarette scans back in on the same code. Taprooms with a beer garden or a smoking area would otherwise spend the night arguing with a scanner.
What is a "spot" and what do I actually get?
A spot is one guest's admission to one timed slot at the taproom. You book a slot, pay, and get a code that scans at the door; what the spot includes — a pour, a glass, a tour — is set by the taproom on the release itself. It is not a seat number and it is not a concert ticket.
Do I need to bring ID to a beer release?
Yes — bring photo ID, every time, even if you booked. Confirming your age at checkout is an attestation; the legal check happens at the door, and a guest who cannot show ID is refused entry without a refund. That is stated at the point of booking rather than in a policy page nobody opens.
Can I book for a group?
Yes, up to ten guests on one booking. The party-size question on a brewery booking is capped at ten; a larger group means contacting the taproom directly, because a party of thirty is a private hire conversation, not a checkout. One booker is responsible for the whole party, and everyone still needs ID.
I have an allergy — where do I tell the taproom?
On the booking form, and it is handled as health data. Dietary requirements and allergies are asked per guest, kept out of analytics exports, never sent to an AI model and deleted sooner than ordinary booking data. A nut or shellfish allergy opens a free-text box, because "nut allergy" alone is not enough for a kitchen to act on.
Will I be charged if the release sells out while I am checking out?
No. Your spots are held while you check out, and if the hold expires the checkout stops rather than taking your money for inventory that is gone. Availability is re-read under a lock at the moment of payment, so the last spot is sold once.
Can I get a refund if I cannot make it?
That is the taproom's policy, not bindro's, and the taproom can issue the refund itself from its console. Bindro holds the money until two days after the release has happened, which is precisely why a refund before the event is straightforward: nobody has been paid out yet.
What does bindro NOT do for a taproom?
A capability this vertical does not declare is refused by the engine rather than quietly missing, so it is listed here rather than left to be discovered.
- Waitlists when kegs kick — a waiting list is not enabled for taprooms, so a sold-out slot is sold out.
- Verified member pricing — member and non-member price tiers exist as a pricing model, but checking a guest against a membership roster is not enabled here.
- Handing a spot to a friend — ticket transfer is optional for this vertical and is not turned on; a direct call is refused.
- Beer club subscriptions — recurring membership revenue is not attached to a release, and payouts settle per delivered event, so the engine could take the money and never pay it out. It is off on purpose.
- Season passes, donation add-ons and group registration — configured as optional for taprooms and not currently resolved.
- Replacing your bar POS — bindro sells and admits; it does not run tabs, tips or open-check service.
- Cash taken at the door — the walk-up till charges a card on the operator device. Cash spot sales are deliberately not recorded, because crediting the platform for money it never held would pay you for the same spot twice at payout.
- Bar and merch till takings as platform money — a till sale is recorded so the release numbers are complete, but the money is already yours and never enters the platform ledger or a payout.
What else should I read?
Brewery and taproom events: the overview
Ticketing built for taprooms, not concert halls.
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How to run a ticketed beer release without a queue meltdown
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Age verification for taproom events: what the ticket sale can and cannot do
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Pricing a tap takeover: what to charge and what it costs you
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The taproom door runbook: scanning, refusals and the night the wi-fi dies
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Run your releases on bindro
Nothing to pay until you sell. 2.5% + $0.99 per paid spot; free releases cost nothing.
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