Questions and answers
Haunted attractions: questions, answered
bindro sells timed nightly entry for haunted attractions: each night is broken into slots, each slot holds its own inventory, and a brave soul picks a night, picks a time and pays in one page that works on a phone in a car park. Peak nights, early-bird rungs and fast passes are separate tiers with their own prices, windows and stock, and the price is derived on the server every time — a stale page cannot buy a closed rung. The door scans a wristband or a code with no signal at all. Money reaches the haunt two days after the last night of the event it was sold under, never before.
Reviewed: 2026-08-09
What haunts ask
How do haunts sell timed entry instead of queueing?
You publish each night as a grid of slots, and each slot holds its own inventory: pick the dates and the times in the console and bindro generates a session per slot, each with its own pool per ticket type. A brave soul buying a 9:00pm entry can only take stock from 9:00pm, and the entry page shows what is left slot by slot, refreshed while they read it. The queue does not disappear — you have simply decided how many people may arrive in each twenty minutes. Size the slot to what your actors can turn over rather than to what the car park holds, and remember that a sold-out slot stops dead: there is no waiting list here.
How do I price fast passes for a haunt?
Publish the fast pass as its own ticket type at its own price, with its own stock in every slot it applies to — that is the shape bindro supports, and it is the one that protects the night, because the pool is what stops you selling more priority than the queue can absorb. Twenty per slot on a Saturday and none on a wet Tuesday is a stock decision, not a discount. The alternative is an add-on bought alongside an ordinary entry, which suits a fast pass that is really a band upgrade. Neither way does bindro order your line: it sells the pass and issues the credential, and your door team decides who walks in when.
What age limit should a haunted attraction set?
Set the limit your show actually justifies, and know exactly which half bindro enforces: the booker’s own date of birth is checked against the vertical’s minimum on the money path, so an under-age booker is refused before any payment exists, and a date that will not parse is refused rather than waved through. Every other guest on that order is covered by a required tick-box in which the booker confirms the party meets the limit — an attestation, not a check. bindro verifies nobody’s ID, and for haunts it does not even prompt the scanner to confirm they saw one. So publish the age, enforce it at the gate, and say plainly what happens to someone turned away.
When does the money from a night actually reach us?
Two days after the last session of the event the entries were sold under — one payout per event, and only once every session of it has ended. This is the single most important structural decision a haunt makes on bindro: publish your whole season as one event and you are paid once, two days after closing night, however early October sold out. Publish a weekly event, or one per weekend, and you are paid weekly. Haunts sit in the low risk tier, so no reserve is withheld. Nothing is ever released before delivery — the rule that protects a brave soul who paid in August for a night in October — and it is not configurable.
Should we sell a season pass, and what does it cost us in capacity?
A season pass is a ticket type flagged as a pass, and it admits its holder at every session of the event it was sold under — bought through the same checkout, with the same credential, the same refund path and the same door. Two consequences decide whether it suits you. First, a pass does NOT consume a seat at each night it covers: its own pool caps how many passes exist, so if your capacity has to include pass holders you must subtract them from each slot yourself. Second, a pass only reaches sessions of its own event — which is exactly the structure that decides how often you are paid. Season pass or steady cash flow: pick deliberately, before you open.
How do we charge more for the Saturday before Halloween?
Peak pricing is separate ticket types with their own prices and their own sale windows, not a price you edit as the season warms up. Each rung has an opens-at and a closes-at, and the money path — not the page — decides whether it is on sale: a brave soul who left the early-bird page open for a week and tries to buy is refused with nothing charged and no order created. Because each rung keeps its own pool, an early-bird allocation is genuinely finite, and because prices are captured on the order line, what somebody paid in August stays readable in November after the ladder has moved on three times.
What happens at the gate when the phone signal dies?
The door keeps working, because the device stopped needing the network before doors opened. It syncs a signed manifest of the credentials for that session, validates every scan locally against it, and appends each scan to its own log with a device id and a sequence number; when signal returns the log replays and the server reconciles. Nothing is guessed and nothing is waved through. The honest limitation is the one connectivity buys you: two scan points that cannot talk to each other cannot prevent the same band being used twice — the second scan is recorded, flagged as a conflict and put in a queue for you to read, which is detection rather than prevention.
Can we sell entries at the gate to people who just turn up?
Yes, by card, on your own device — a walk-up sale takes a real hold in the real slot and continues through the same checkout as a sale made three weeks earlier, so the price is derived the same way, the inventory moves the same way and the credential scans like any other. What is deliberately not built is a cash button: recording cash the platform never held would credit your balance for it and pay you the same money twice at payout. Cash at the gate stays entirely outside bindro — your tin, your reconciliation — or you send the walk-up to the booking page on their phone while they are still in the queue.
Does bindro add sales tax to the gate price?
Only if you set a rate on the event, and then it is added on top of your published price — the US price-exclusive convention. It is itemised at checkout so the buyer sees it before paying, stored inside the charged total, kept off the platform fee base, and posted to a tax account rather than to your balance, which means collected tax is not part of what gets paid out to you. A refund reverses it in the fixed order the ledger uses: your proceeds first, then the tax, then the fee. What bindro does not do is decide your rate, file anything, or handle inclusive VAT — none of that is claimed by this vertical.
Where does the data a brave soul types actually go?
Into declared fields, and nowhere else — an answer whose key is not in this vertical’s configuration is refused at validation rather than stored, because an undeclared field would be a channel with no sensitivity class, no retention rule and no exclusion from AI context. Access requirements are classed as health data: kept out of analytics exports and any assistant context absolutely, visible to you. Buyer identities anonymise automatically two years after that person’s last night with you. One real limit: the sweep anonymises attendee identities, while answers belonging to the ORDER — access requirements and the booker’s date of birth here — stay on it. Exports are CSV, behind a step-up prompt, and audited.
What do we do when we have to cancel a night?
Refund the entries, and that is the whole of the mechanism: this vertical resolves neither a credit note nor a move to another night, so there is no way inside bindro to shift a washed-out Friday onto the following Thursday. Because nothing is paid out until every session of the event has ended, the money for a cancelled night is still with the platform and does not have to be clawed back. Two practical notes: refunded entries stay counted against the slot, so raise the capacity again if you reinstate the night, and brave souls can refund themselves up to the moment their slot starts, which means a bad forecast can empty a night before you have decided anything.
What is bindro’s fee, and can we pass it to the buyer?
Two and a half per cent plus ninety-nine cents, charged once on the order rather than on each entry in it, and nothing at all on a free night. Who bears it is yours to choose per event: absorb it, add it to the buyer’s total, or split it between you — the fee itself never changes, only which side of the sale it comes from, and the checkout shows the buyer exactly what they are paying either way. There is no monthly charge, no setup fee and no contract, so a haunt that runs fourteen nights a year pays for fourteen nights a year.
What brave souls ask
How do I get my entry, and what if I lose the email?
Your entry arrives by email the moment you pay, as a code the gate scans — there is no app to install and no account to make, and the same email carries a link to your own order. Keep that email: it is how you look up what you bought, and how you refund yourself if your plans change. If it is not there, check the address you typed at checkout before anything else, then ask the haunt — they can find your order by email and check you in by name at the gate if your phone has died in the queue, which on a cold October night it will.
Do I have to arrive exactly at the time on my entry?
Arrive for your slot — that is the point of it. The time is not a reservation the haunt is holding open indefinitely; it is how many people they have agreed to admit in that window, sized to what the show can carry. Arriving early rarely gets you in early and arriving very late may not get you in at all, because the slots after yours are already sold to somebody else. If you are going to be late, tell the haunt rather than the platform: whether a missed slot can be squeezed in later is entirely their decision, and bindro gives them no automatic way to move you.
How old do I have to be, and will I be asked for ID?
The haunt sets the age limit and checks it at the gate with photo ID. When you book, you enter your own date of birth and it is checked before payment — an under-age booker is refused outright — and you tick a box confirming everybody in your party meets the limit. That tick is your word, not a verification: if somebody in your group cannot prove their age on the night, expect to be turned away, and expect no refund for it. If anyone in your party is under eighteen, the booking asks you to take responsibility for their consent at checkout; nothing is emailed to a parent to sign, so square it with them yourself before you book.
How scary is it, and are there strobes or actors who touch you?
That is the haunt’s to publish and yours to read before you pay — and every booking here makes you acknowledge an intensity, strobe and medical warning before it will take your money, which is exactly the moment to take it seriously. Bindro does not rate a show, does not screen you for photosensitive epilepsy or a heart condition, and does not decide whether the actors may make contact. If the warning does not answer your question, ask the haunt directly before booking rather than after: your refund right ends when your slot starts, and "it was scarier than I expected" is not a fault the platform can undo for you.
Can I get a refund, and until when?
Yes, in full, by yourself, from the link in your confirmation email — right up to the moment your slot starts. You do not need an account or a conversation: open your own order and refund it, and the money goes back the way it came. After the slot has started that link stops working, and anything else is the haunt’s decision to make from their side. If the haunt cancels a night, the entries stay refundable. What nobody can do is move you to another night — there is no credit note and no transfer in this vertical, so a change of plan is a refund and a fresh booking at whatever price is then on sale.
Can I give my entry to a friend who can go instead?
Not through bindro. Haunts on this platform do not have ticket transfer switched on, so there is no way to change the name on an entry or hand it to somebody else inside the system. The workable version is a refund before your slot starts, followed by your friend buying the entry themselves — worth doing early on a peak night, because a refunded entry does not automatically go back on sale and a sold-out slot has no waiting list to catch them. In practice most haunts scan a code rather than check a name, but whether they mind who is holding it is their rule to state, not ours.
Can I go back in if I step out for a coffee?
Assume not, and ask before you leave. Haunted attractions are configured for single entry, and the honest technical position is that your band or code is not switched off when you walk out — but scanning it again is not a second admission. Whichever gate reads it, the screen says it has already been used to get in, and the scan is recorded and flagged for the haunt to look at later. So whether you get back in is a decision made by a person on the door, under their own policy, not a lock the software enforces. Treat re-entry as something to arrange in advance rather than something to try at eleven at night in a queue.
Is there anything I should tell the haunt before I arrive?
Yes, and there is a field for it: access requirements — step-free routes, seating, an assistance animal, a quiet space — go on the booking, and they are treated as health data, which means they are excluded from analytics exports and from any AI feature, and are automatically anonymised on the schedule this platform holds itself to. What bindro cannot promise is that a given haunt can meet a given requirement: a maze in a barn is a physical place with physical constraints. Say what you need at booking, and if it is essential, contact the haunt as well rather than relying on a box being read in time.
Do I have to buy for everybody in my group at once?
No, but buy together if you want to walk in together. Every entry is its own credential, and a single order simply mints one per person, all in the same slot; buying separately is fine as long as everybody ends up on the SAME slot, which on a peak night is not a given by the time the second person pays. The "number of guests" question is information for the haunt and does not decide what you bought — the quantity you choose does. There is no group discount on a haunt: four entries cost four times one entry.
What does bindro NOT do for a haunt?
A capability this vertical does not declare is refused by the engine rather than quietly missing, so it is listed here rather than left to be discovered.
- bindro does not manage your queue. A fast pass is a tier you publish at its own price with its own stock, and selling one is the whole of what the platform does about it — nothing orders the line, calls the next group or holds a place in a virtual queue. Who walks in when is your door team’s job, exactly as it was before.
- bindro does not stop a wristband being used twice. Haunts are configured for single entry, but nothing in the engine refuses a second scan: it is recorded and flagged as a conflict for you to read afterwards, whichever scan point makes it, and the screen says the band has already been used to get in. Turning people back at the exit is a rope-and-staff problem, not a software one, and two offline devices cannot agree in real time without signal.
- bindro does not check anybody’s ID and, for haunts, does not even ask the person scanning to say they checked one. The age rule that is enforced is the booker’s own date of birth, refused before payment; every other age claim on the order is a tick-box the booker made about their party. The photo ID at the gate is yours.
- No waiting list. When a slot is gone the page says "No souls left" and stops — nobody joins a list, nobody is emailed when an entry is refunded, and a refunded entry does not go back on sale by itself. If you want to resell it, raise that slot’s capacity by one.
- No transfers and no name changes. A brave soul who cannot come on Friday cannot hand their entry to a friend or move it to Saturday: this vertical resolves neither ticket transfer nor deferral, and there is no credit note to issue. The only lever is money out — a refund.
- No gift cards or vouchers. A haunt cannot sell "entry for two, use it any night" as stored value on bindro, because gift cards sit in this vertical’s optional list and are therefore refused by the engine. A season pass is the nearest real thing, and it is a ticket type, not a balance.
- No donation box and no charity receipts. Charity haunts raise money on the gate price itself: this vertical does not resolve the donation add-on, so there is no "add a donation" control at checkout, and nothing issues a tax receipt for a gift. The definition of this vertical includes charity haunts; the giving tools do not come with it.
- No group rate and no roster. "Number of brave souls" is a question whose answer is stored and shown to you — it does not price anything and it does not set how many entries you bought. Twelve entries cost twelve times one entry, and each one is its own credential to be handed to its own brave soul.
- No food and drink till. The merch till sells your masks and hoodies; an item marked food or drink is refused on both the catalogue and the sale, because this vertical declares merch only. Your concessions run on whatever you use today.
- Money taken at the till never enters the platform ledger and is never paid out to you — it is already yours. Merch sales and walk-up card sales at the door are recorded so your numbers are complete, and cash-recorded ticket sales are deliberately not implemented at all: crediting your balance for money bindro never held would pay you for it twice.
- bindro does not pay out mid-season. One event gets exactly one payout, scheduled only once its last session has ended and released two days later. A whole October published as a single event therefore pays once, after closing night — publish shorter events if you need the money sooner, and read the pricing guide before you decide, because a season pass only admits at sessions of the event it was sold under.
- bindro cannot enforce your refund policy. Every brave soul can refund themselves in full from the link in their confirmation email, right up to the moment their slot starts — there is no notice window to configure and no fee to withhold. After the slot has started the decision is yours alone, from the console.
What else should I read?
Haunted attractions: the overview
Peak-night pricing and fast passes, without the cash box.
bindro vs Eventbrite
Reviewed 2026-08-09.
bindro vs ShowClix
Reviewed 2026-08-09.
bindro vs Ticketleap
Reviewed 2026-08-09.
bindro vs Roller
Reviewed 2026-08-09.
Selling timed entry for a haunt: slots, capacity and the queue that never forms
Reviewed 2026-08-09.
Peak nights, fast passes and season passes: what to publish before you open
Reviewed 2026-08-09.
The gate on closing weekend: wristbands, no signal and two scan points
Reviewed 2026-08-09.
Age limits, warnings and refunds: the parts of a haunt bindro will not decide
Reviewed 2026-08-09.
Run your nights on bindro
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